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Returns Policy & Procedure

MX1 Operate a Flexible Customer Focused Approch to Returns

Christmas Returns by 14th January for order made prior to 14th December - Have a great Christmas.

Please login to your accountto view your completed order. There is a 'Returns Order' link next to every completed order, which you can click and follow the returns instructions.

You may return most new, unopened items within 30 days of delivery for a full refund.

For all Christmas present purchased after September, but before December you may return by the 7th January.

You should expect to receive your refund within 2 weeks of giving your package to the returning shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returned items must be unused and in re-selleable condition. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have not placed an order yet & need to know how to order, than we are only too happy to help you with this process.