It is not always necessary to contact us by telephone although we love to talk to you, as most of the information you require about your online orders can be found within your online account. Using the correct online enquiry forms, will ensure a fast response, by the relevant departments.

Already Placed an order? - Existing Internet Orders

To log into your account and check the status of your Order click HERE

To log in and check if your order has been sent click HERE

For general information on Shipping and Delivery click HERE

If you have received an incorrect or damaged item click HERE

Not sure what you need? - Pre-Sales Department

Responsible for giving technical advice on the goods we sell prior to placing an order. If you require advice, please contact sales HERE

Have a probelm with a purchased product? - Returns & Warranty Department

You do not need to contact us regarding the return of a product, unless you require advice. For all returns information please Click HERE

Warranty Returns Please Note: Because of the nature of some of our 'Technical Products', the returned item may be returned to the manufacturer for inspection & testing, which can take up to 10 working days (please ensure you leave time for this procedure). Technical products require special care /washing / maintenance, and goods will inspected to ensure that these guidelines have been followed by the customer. Failure to follow the specific guidelines for these products will void the warranty. Products affected by incorrect washing can & will be tested by the manufacturers.

Telephone Sales

We pride ourselves on the level of service we offer and understand that sometimes you will need to speak to a member of staff for help & advice Please use the online enquiries as your first option. The telephone service is limited to business hours and by the incoming lines. Our large number of incoming calls can sometimes make it difficult to get through - please email the relevant department as above if this is the case. We would always advise to use our secure online ordering system, as orders are processed more quickly & efficiently using this system. Discounts and other online offers can not be applied to telephone sales orders.
To place a new telephone order call our Local Call Number (0845) 834 0220.

Advertising, Buying & Business

If you wish to discuss advertising or wish to make an initial enquiry to promote your product/business services to MX1®, then please use the contact form HERE. Please Note: MX1 will not deal with 'cold call' or 'spam' companies.

Technical Department

If you are experiencing problems with our online ordering system, please contact us HERE

Why Order from MX1®?

Security - We are brought to you by one of only 2 PCI Compliant Providers in Europe. PCI compliancy, means that were have bee rated as fully secure, as the banks have hack tested our systems. In short - we are more secure than any of our competitors & because of our systems, we do not store your card details as most other companies do. Ask them if they store your card details for hackers to see. We have retail premises and are authorised dealers for all products sold. We have been established over 10 years & have been retailing online for over 10 years. No other company can offer the in-depth knowledge, range & experience of our most well known brand Fox Racing.

PLEASE NOTE - CONTACTING MORE THAN ONE DEPARTMENT ABOUT THE SAME ISSUE WILL NOT INCREASE THE SPEED OF YOUR RESPONSE