If you have already placed an Online Order on this website
and require an update, status check or further information on your existing
order(s) then please
Click Here to Login to Your Account
You can then click the Order ID that you wish to view, and this will show the
order status, shipping information & messages/updates relating to your order.
MX1 will place any messages to you on the same area, & you can also send
messages to customers services here also. (Do not use the Contact Form
Below for this type of enquiry)
It is not always necessary to contact MX1, although we love to talk to you,
as most of the information you require about your online orders can be found
online within 'Your Account'.
Using the correct online enquiry forms, will ensure a fast response, by the
relevant department.
PLEASE NOTE - CONTACTING MORE THAN ONE DEPARTMENT ABOUT THE SAME ISSUE WILL
NOT INCREASE THE SPEED OF YOUR RESPONSE
Pre-Sales Department
Responsible for giving technical advice on the goods we sell. If you require
advice, please use the contact form below.
Internet Order Customer Services Department
To log into your account and check the status of your existing order click HERE
(Do not use the Contact Form Below)
To log in and check if your existing order has been sent click HERE
(Do not use the Contact Form Below)
For general information on Shipping and Delivery click HERE
If you have received an incorrect or damaged item click HERE
Returns & Warranty Department
You do not need to contact us regarding the return of a product, unless you
require advice. For all returns information please Click
Here
Warranty Returns Please Note: Because of the nature of some
of our 'Technical Products', the returned item may be returned to the manufacturer
for inspection & testing, which can take up to 10 working days (please ensure
you leave time for this procedure). Technical products require special care
/washing / maintainence, and goods will inspected to ensure that these guidelines
have been followed by the customer. Failure to follow the specific guidelines
for these products will void the warranty. Products affected by incorrect washing
can & will be tested by the manufacturers.
Telephone Sales
We pride ourselves on the level of service we offer and understand that sometimes
you will need to speak to a member of staff for help & advice Please use
the online enquiries as your first option. The telephone service is limited
to business hours and by the incoming lines. Our large number of incoming calls
can sometimes make it difficult to get through - please email the relevant department
as above if this is the case. We would always advise to use our secure online
ordering system, as orders are processed more quickly & efficiently using
this system, and Online Offers can not be applied to telephone sales orders.
To Place a New Telephone Order Call +44 (0)191 4872100,
Fax Only +44 (0)191 4873100
Advertising, Buying & Business
If you wish to discuss advertising or wish to make an initial enquiry
to promote your product/business services to MX1, then please use the Contact
Form Below. Please Note: MX1 will not deal with 'cold call' or 'spam' companies.
Technical Department
If you are experiencing problems with our online ordering system, please use
the Contact Form Below.
Registered Office
MX1 Limted
322F Mayoral Way
Team Valley
Gateshead
NE11 0RT
VAT Reg: 747198688
Company No. 6059997
MX1 Reg Trademark 2487606
Registered Office Above.
Contact Form
For Product Information & General Enquiries Please use the form
above.
Post
MX1 Ltd.
322F Mayoral Way
Team Valley
Gateshead
NE11 0RT
Company No. 6059997
Registered Office Above.
Internet Order Enquires Click Here
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