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It is not always necessary to contact MX1, although we love to talk
to you, as most of the information you require about your orders can
be found online. Using the correct online enquiry forms, will ensure
a fast response, by the relevant department.
Existing Internet Orders
To log into your account and check the status of your Order
ID click HERE
To log in and check if your order has been sent click HERE
For general information on Shipping and Delivery click HERE
If you have received an incorrect or damaged item click HERE
Pre-Sales Department
Responsible for giving technical advice on the goods we sell prior to
placing an order. If you require advice, please contact sales Here
Returns & Warranty Department
You do not need to contact us regarding the return of a product, unless
you require advice. For all returns information please Click
Here
Warranty Returns Please Note: Because of the nature
of some of our 'Technical Products', the returned item may be returned
to the manufacturer for inspection & testing, which can take up
to 10 working days (please ensure you leave time for this procedure).
Technical products require special care /washing / maintainence, and
goods will inspected to ensure that these guidelines have been followed
by the customer. Failure to follow the specific guidelines for these
products will void the warranty. Products affected by incorrect washing
can & will be tested by the manufacturers.
Telephone Sales
We pride ourselves on the level of service we offer and understand that
sometimes you will need to speak to a member of staff for help &
advice Please use the online enquiries as your first option. The telephone
service is limited to business hours and by the incoming lines. Our
large number of incoming calls can sometimes make it difficult to get
through - please email the relevant department as above if this is the
case. We would always advise to use our secure online ordering system,
as orders are processed more quickly & efficiently using this system.
The 10% Mailing
List Discount and other online offers can not be applied to telephone
sales orders.
To place a new telephone order call +44 (0)191 4872100, to enquire about
an existing telephone order & fax +44 (0)191 4873100.
Advertising, Buying & Business
If you wish to discuss advertising or wish to make an initial
enquiry to promote your product/business services to MX1, then please
use the contact form HERE
Please Note: MX1 will not deal with 'cold call' or 'spam' companies.
Technical Department
If you are experiencing problems with our online ordering system, please
contact us HERE
Why Order from MX1?
Security - We are brought to you by one of only 2 PCI Compliant Providers
in Europe. PCI compliancy, means that were have bee rated as fully secure,
as the banks have hack tested our sytsems. In short - we are more secure
than any of our competitors & because of our systems, we do not store
your card details as most other companies do. Ask them if they store your
card details for hackers to see.
We have retail premises and are authorised dealers for all products sold.
We have been established over 10 years & have been retailing online
for over 10 years.
No other company can offer the indepth knowledge, range & experience
of our most well known brands - Fox Racing & Shift Racing.
PLEASE NOTE - CONTACTING MORE THAN ONE DEPARTMENT ABOUT THE SAME ISSUE
WILL NOT INCREASE THE SPEED OF YOUR RESPONSE
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