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We are here to help

It is not always necessary to contact the Help Desk by telephone although we love to talk to you, as most of the information you require about your online orders can be found within your online account. Using the online enquiry forms and/or logging in to check your account may answer your question straight away.

Have you already placed an internet order?

If you have already placed an Online Order on this website and require an update, status check or further information on your existing order(s) then please login to your account at the top of the website, and use the order enquiry form from within your account.

You can then click the Order ID number that you wish to view, and this will show the order status, shipping information & messages/updates relating to your order. Geared Up will place any status messages to you on the same page, & you can also send messages to customers services here also. (Please do not use the Contact Form below for this type of enquiry).

It is not always necessary to contact us, although we love to talk to you, as all of the information you require about your online order can be found online within 'Your Account' and in the 'Help' area.

Using the correct online enquiry forms, will ensure a fast response, by the relevant department.

Pre-Sales Department

Responsible for giving technical advice on the goods we sell. If you require advice, please use the contact form below or telephone 0191 4872100.

Internet Order Customer Services Department

Log into your account and check the status of your existing order.

Returns & Warranty Department

You do not need to contact us regarding the return of a product, unless you require advice, just login to your acocount and raise a return.

We pride ourselves on the level of service we offer and understand that sometimes you will need to speak to a member of staff for help & advice Please use the online enquiries as your first option. The telephone service is limited to business hours and by the incoming lines. Our large number of incoming calls can sometimes make it difficult to get through - please email the relevant department as above if this is the case. We would always advise to use our secure online ordering system, as orders are processed more quickly & efficiently using this system, and online offers can not be applied to telephone sales orders.

To place a New telephone order call 0191 4872100

Advertising, Buying & Business

If you wish to discuss advertising or wish to make an initial enquiry to promote your product/business services to MX1, then please use the Contact Form Below. Please Note: MX1 will not deal with telephone 'cold calling' or 'spam' companies.

Technical Department

If you are experiencing problems with our online ordering system, please use the Contact Form Below.

Please note. We do not have a showroom at these premises. Collections & Deliveries only.

321Q Mayoral Way

Team Valley


NE11 0RT

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