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Customer Comments

MX1 Customer Comments

Industry Comments

eCommerce Awards for Excellence  - "Mx1 is doing some amazing things for ecommerce"

Fox Europe - 'MX1 is the UK's top Fox retailer and we support you 100%, and will do in to the future.'

Fox Racing - 'MX1 is the key player for the Fox Brand'

Customer Comments


Just received boots they are great . Thanks for the prompt response and action x x kind regards from a satisfied customer x 

Will not hesitate to use the site again, excellent customer service and easy returns. Thank you.

thank you... my items have arived in quick time thank you for that too!!

Thank you very much, your service has been of the best I've had. 

Hi fellas, just to let you know, this package arrived this morning. Many thanks for sorting this out for me me. Very much appreciated. Very pleased with the items and the service. 

You have a great website and stock range. I first discovered you whilst looking for a fox top for my nephew and you were the only o es to stock the size. Keep up the great work.

Thanks for the great service

Just a quick note to say thanks - the helmet is awesome..
Great service too...
thanks again 

I will definitely visit your website again. Great service. 

Thank you so much for your quick reply and support!

Thank you very much, awesome customer service, will recommend you guys to friends.

Thank you very much for your speedy service I will look out for them tomorrow / Thursday much appreciated 

I got recommended your site from the dirtsport.net forum all items have arrived and are perfect thank you from a very pleased customer. 

Thank You so much .... great service 

Not sure where to leave comments. Would like to as your service is always excellent.

thank you very much for the replacement gloves im very happy in the way my request has been delt with regards 

Thanks a lot, top service!

A brilliant service - THANK YOU!!!

THANK YOU! Brilliant customer service :)

thanks for your prompt service

Excellent delivery, very impressive, great item. Certainly recommended.

hi there!! your website is very efficient!!! impressive communication so Im glad I found it!! just to let you know that i bought the items for my 6 year olds birthday next Thursday!! SOOO hope the items arrive. Many thanks x x

Arrived with no problems and the Fox products are fantastic, great service snd having a txt sent with a delivery time was a spot on touch. 
im going to buy all my Fox gear from you!

Thank you very much! Must say very impressed with customer service. Will continue to use MX1 in the future!!

Just wanted to say WOW! what service, ordered yesterday arrived 8am this morning, thank you very much.

Thank you very much! Must say very impressed with customer service. Will continue to use MX1 in the future!!

Just received the parcel. Thanks very much for all your help, much appreciated.

just like to say thanks to mx1.co.uk,i have had an issue with some riding gear which has had to be changed twice under warranty,they were very good at sorting things out and have heard other dealers doing nothing about similar issues with the same kit so well done shame all dealers do not do as they should to help 

Thanks, will shop with you again, great service!

Thanks a lot for such a quick response, all is good the kit has arrived. Just to let you know the kit is brilliant and il be buying from you again, cheers guys! 

That is brilliant thank you very much 

Thank you for excellent service.

Thankyou Very Much :) Will defunutly be shopping here again for myself and prezzies :)

Received this morning many thanks fantastic service.

Can I just say that my recent order was excellent. Your service with the concern that my delivery address was incorrect, then also the text to say when my order would be arriving was most excellent service. Thank you and will be visiting again!

Wanted to say that the service was very good, delivery well before we expected and the quality of the Jersey is great. many thanks i'm sure we will order more.


Thanks very much. I certainly shall buy all that is needed in future from you.


Thank you very much for the excellent service.

Thank you very much for your efficiency. I will definately use you again in the future


Brilliant service will be dealing again soon!

I am informing you that I have receive my order today and would like to thank you and to mention that the Mx1 site is great to shop on for the brand Fox.

Received the order 23rd Dec. Thanks for your very Efficient. THANK YOU





You guys are definitely the best Fox dealer in the uk - keep up the good work

Just wanted to say what a super- efficient service your company has. Ordered Monster shine tee in small on Monday afternoon and it arrived Tuesday morning. The quality of the t-shirt was very good and the packet of sweets for our first order was a nice touch.

Thank you very much, i appreciate the quick response, great service, great price. i will indeed be going straight to your site when i decide to get some winter kit. Thanks.

I Ordered a helmet for my son on Monday evening and was amazed to receive a text earlier today telling me what time the item would arrive. (and it did arrive as stated) Please pass on my thanks and gratitude for such wonderful service. If only every web site/shop could be this good.

Brilliant service, thank you very much

A huge thank you to all the team at MX1 for despatching this to us so soon, i really do appreciate it ! : )

more of a thank you than an enquiry. i just wanted to say what a great service you have provided. not only the product was great and a good price but the delivery was ultra fast. 48 hours and it was in my hand. thank you again.

Thank you for your efficiency and for being so prompt and helpful, its been a pleasure dealing with you. I look forward to receiving it.

You are an efficient lot there. Nice to see, thanks again and will place further orders, since you seem to be on the ball.

Thanks for the swift service. Kind regards

Thought i would drop you a note to say how impressed i am with your service. I had a road bike needing a replacement nipple, and the 'official shimano dealer' in cheltenham could not get the part for 1 week.... then 2 weeks, then almost 2 MONTHS!!! I googled the part number, found you, got the part in less than 24 hours, then took it into the dealer. Thanks again.

all items have now arrived and are perfect thank you mx1 from a very pleased customer.

Just received the parcel. Thanks very much for all your help, much appreciated.


Just a quick email to thank you for your excellent service.


Just received my order. Excellent service. Cannot believe how efficient your communication system is and the true honesty of your company. My son recommended you to us and we will certainly recommend you to others. Well done for a truly efficient service.

Customer service as always spot on, in fact the best online cycle suppliers I've come across :)

Thank you so much for your speedy reply, I will give them a call now, you have been so helpful. Thank you Tara

thanks again great service cheers

thank you so so much for the rapid delivery of my shorts! they are amazing! many thanks, look forward to buying from you again!

Thank you for the great service.

thank you very much and again thank you for quick reply you guys are the mutts nutts :)

Thanks for Great customer service

Not an enquiry but just a big thanks for making my order pain free. I was let down by another online shop and turned to yourselves for help. The lady I spoke to on the phone was very helpful and I received my order the next day. So thank you very much and have recommended your site to my friends.

Fantastic service , will use you again .If only next day meant the same to other suppliers.

I would like to take this opportunity to thank you for the prompt delivery of the bicycle lights that I ordered. I will be sure to recommend you to my friends and family and I myself will be sure to use you again in the future. Many thanks Jim

Earlier than expected, thanks for fast dispatch & keeping me informed, great comms, Mike

Thank you for your fast service and delivery reliability. The things I ordered fit very well and I am very satisfied. Will definitely buy more stuff here:)

this is just to say thank you for the excellent service and fast delivery will be shopping again with you bye for now

id like to thankyou very much for your quick service and shall be using you again yours sincerely jack

Thank you very much, you have been very helpful and I will be using this service again.

Bob Pitt
Many thanks for your service.

I received my order today and just wanted to say a huge thank you as i know i will have a happy hubby on christmas day :) Best wishes to you all Thanks Jillx

I meant to email yesterday, just wanted to say a big thank you!! I have forwarded details of your company to my friends as I received great service!!

Hi MX1, Some quick customer feedback for you. I ordered the Shift Agent helmet below yesterday. It arrived today, and is superb. My son is as pleased as punch with it. Outstanding price, outstanding discount, and incredibly quick delivery. Frankly faultless service. Many thanks. Alex

Excellent, cheers for the prompt service as always J Cheers.

Wow that was really quick, thank you so much!! My husband will be very happy to receive this :-) Have a great weekend. Kind regards.

hello, just want to say thanks for the quick postage and the clothes look great!!

Thanks again for your help. Much appreciated.

Gear arrived. Superfast service, cheers

Hi Guys, The sunglasses arrived yesterday and I'm well chuffed with them! Thanks for the great service.

Thank you very much, thats great service. I'll be back in the future to buy more stuff because of this speedy service!

thank you for sending the boots so fast -excellent service

thank you for speedy delivery, much appreciated

Excellent service & quick delivery, Thanks very much.

brilliant thanks so much you guys are stars xx

thanks for a top class service, I wouldn't hesitate to order again.

Many thanks for such a friendly service.

This is VERY much appreciated. I think you're site and customer service has been wonderful – it's pleasure to hand over your hard earned cash when you're treating this way. Thanks again

Thanks Guys, Parcel has arrived as promised...Cheers

Thanks for all your help. Will definitely use this site again.

Thank you very much for answering my questions, it was a big help for me.

Thanks very much MX1. We will be buying from you again

Received order ok. Very good service. Thank you very much.

Received my gloves today, perfect.

Received this morning, thank you very much, they are fantastic!!

Hi, thanks very much for sending the sunglasses so quickly,

hi got item today very pleased with it. thank you for your service highly recommended. thanks again

Thank you, your service has been fantastic.

i have received my order today thanks very much i am very happy with the clothing,i will be shopping with u in the future for my self and my son and will recommend your site to any 1 intrested in buying mx clothing thanks again gaz

thanks for co-operation and friendly service.

That's great....thanks for your excellent service

Order arrived today.............excellent service...........thanks

Hi, Order received today, thank you very much for your fast and efficient service.

Thanks for everything..Have a great Christmas

Thank you very much for your help, the service from mx1 is next to none.

hi, i received the camera yesterday which i ordered from you & just wanted to say thanks for your great service & extremely fast delivery. hopefully i will get the chance to try it out this weekend. thanks again.

great thanks very much, great service, much appreciated

Hey !! Just wanted to say I received my order today and you have got one VERY happy customer!!! Thank you !!!!!

hi, today i received the fox trainers i ordered at the weekend- thanks for your speedy efficient service.

Many Many Thanks I received my order today, I will not hesitate to order from you again. FANTASTIC SERVICE Thank You again. Great Service, super fast delivery,

Just wanted to say thanks, I got the package today and I'm super-happy with the stuff. Great service you guys, I'll definately be adding your site to my bookmarks.

Many thanks great customer service

Hi Mx1 guys, Have been dealing with Mx1 guys for over 4 years, excellent service very high standard in customer relations, recommending you all the time for the best fox racing stock in MX and mountain biking available.been very very good to me in any thing i need, from the fox or oakley brands Excellent new website much fresher and easy to use!!! many thanks and kind regards

Got it cheers thanx always a pleasure!

thank you for your response - it is a real pleasure dealing with your company.

What a brilliant website! Easy to browse and find what you looking for, smooth transaction process makes ordering a breeze, wonderful range of products, fantastic choice on offer, overall a superb website. I wouldn't change a thing! I know where i'll be making any future purchases! Well done, keep it up!

Many thanks for the info - the order's gone through now - I'm sure my grandson will be thrilled.

Many thanks for your great service

New website looks great - clear, easy to navigate

thank you very much I have received all my goods and they are perfect. i will definitely recommend your company to anyone who asks about the goods. thank you very much for your service. best regards

You're brilliant, guys - many many thanks!

I thought your new website was easy to use, ordering was easy and any questions I had where answered on the site,

I ordered a fox helmet for my son and within three days i received the goods.I only ordered one item to see what the quality was like, me and my son was very pleased with the goods.Iv told my family and friends about your site

I found the website really easy to use. Ordering couldn't have been more simple and the goods I ordered came within the week which was absoloutely brilliant. Love the fact that I could have the goods delivered to a different address, not all company's do this which is a total pain because having them delivered to a work address is much more useful.

Dear Sales Team, Thank you for your very speedy service I received the goods the very next morning, excellent service will definatly be ordering from you in the future, once again many thanks.

I would just like to say thankyou very much for gift and all the great customer service i've recived from you over the last year and wish you all at MX1 a merry x-mas and a happy new year.

Hi I ordered a fox jacket yesterday, it arrived before 11 today I was real impressed, cheers for the excellent service.

hi just like to say what a fast and prompt service you provided any if i have any thing i need to do with motocross you guys are the first place i look, so thanks and keep up the good work and keep me posted on any promomtoins you have in the future.

I thought your web site was good & easy to order from,I thought the free delivery on orders ober £30 was really good & the delivery time was bril.

Web site helpful easy to find what I was looking for fast delivery on things ordered. Thank you.

J E Watkin
I have used MX1 for the past couple of years for xmas presents for my son and daughter as they both like fox gear and think it is great! Thanks

You're brilliant - thanks a million! kindest regards - have a good weekend,

We love to hear your comments, whether bad or good, as they help us to improve our service to you, our customer.